Customer Awareness Program

Online Shopping Safety Tips

Looking forward to the crowds at the mall this holiday season? We aren't either! Like you, many Americans are shopping online to avoid the hustle & bustle that traditional shopping entails, however online shopping presents it's own unique risks for shoppers. Take a look at the following tips to help protect yourself from fraud & scams this holiday season!

Avoid using public Wi-Fi. When you are connected to public Wi-Fi and make a purchase with your debit card number, you take the risk of sharing that sensitive information with hackers who have tapped into this unsecure network. If you're using a wireless connection, make sure it requires a password or WEP key. 

Monitor your accounts regularly. Using the secure Ozona Bank app allows you to see your account activity in real time! By proactively monitoring your account(s), you can help spot potential fraud at the first sign. If you do notice unfamiliar activity, call your local branch immediately! If it's after hours, call MasterCard® directly at 1-800-500-1044.

Do NOT respond to text solicitations. You just received a text message offering you a $500 gift card for the low price of only $25. Does this sound too-good-to-be-true? Well, it probably is! During the holidays, scammers are working overtime to reach you and this includes text messaging. If you respond, you'll likely have to share sensitive financial information, such as your debit card number, to receive this "great" deal, which is just their way of obtaining your bank information. By responding, your phone number is added to the "sucker list" and it will lead to more texts in the future. Avoid these altogether and block the number from your phone and definitely do NOT respond.

Do NOT click links on social networking sites. We've seen scammers & hackers send unsolicited emails, but now they're going to where you go most--social media sites. Scammers will disguise themselves as a known retailer, but when you click the link, it leads to a fake website that can infect your device. If you see a link that interests you, rather than clicking on it, go directly to that retailers website to ensure your safety.

Tips provided by Wisconsin Bankers Association.


Please note that Ozona Bank will never request identifying information, account information, or Online Banking password information via email. If you have any question regarding the validity of a phone call or email requesting account information, please call Ozona Bank Customer Service prior to responding to the request for information.

Other resources regarding types of fraud, prevention, and reporting:

The Internet Crime Complaint Center (IC3) - a partnership between the Federal Bureau of Investigation (FBI) and the National White Collar Crime Center (NW3C).

Federal Deposit Insurance Corporation (FDIC) Identity Theft & Fraud Web Site 

Anti-Phishing Working Group - The Anti-Phishing Working Group (APWG) is a non-profit global pan-industrial and law enforcement association focused on eliminating fraud, crime, and identity theft that results from phishing,pharming, malware and email spoofing of all types.

STOPFRAUD.GOV – The Financial Fraud Enforcement Task Force Federal Trade Commission TC Consumer & Privacy Resources 

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